Aieeee. What a frustrating weekend. I've been trying to get taxes done. I got the calculation part done, which is frustrating enough. How come they aren't paying ME money instead of the other way around, for starters? Then I had all the questions done and was ready to go to the "e-filing" step in the online program I had selected. The first thing it asked for was from last year's return. Okay, I bookmarked that as well as printing out a hard copy, so I'll just pull that up. Hrm. Page not found; check address and try again. Eek. Okay, I'll just get the hard copy.... wait. It's not where I thought I put it. Sort, look, hunt, shuffle, relocate, repeat.... sob. Okay, if I really have to send in snail mail, I can travel back in time for a day. After all, I do it on weekends anyway. Wait, there are other reasons not to file hard copy. And I finally found the info I need for e-filing, so I’ll just change this back to “file electronically.” Now it says I can’t file until I correct an error on the NC form, but even after innumerable tries, I still can’t get to the page to change the information. The program won’t let me go there from here.
After researching all my options I wound up emailing a letter detailing the problem to a support tech, who sent a link for a free chat support link. When the chat guy couldn’t help, he gave me a number for a free priority phone call. In other words, this really is a problem and they don’t know how to fix it. Because I was working with a web based program, they couldn’t just get in there and fix it. Apparently the only solution is to send me a download of the desktop version of the program for free. Since I have already put all the info in, I can import it easily (they say) and be ready to e-file quickly. I hope, having spent unfathomable hours on this, and only standard deductions to deal with.
Later: It’s now Wednesday, and they were to send the download yesterday. No joy yet.
After researching all my options I wound up emailing a letter detailing the problem to a support tech, who sent a link for a free chat support link. When the chat guy couldn’t help, he gave me a number for a free priority phone call. In other words, this really is a problem and they don’t know how to fix it. Because I was working with a web based program, they couldn’t just get in there and fix it. Apparently the only solution is to send me a download of the desktop version of the program for free. Since I have already put all the info in, I can import it easily (they say) and be ready to e-file quickly. I hope, having spent unfathomable hours on this, and only standard deductions to deal with.
Later: It’s now Wednesday, and they were to send the download yesterday. No joy yet.